In 2010 Shared Services for Government will feature keynote presentations from leading international and national industry practitioners including:



Lowering Costs, Building Strong Customer Relationships and Streamlining Processes in Preparation for Co-Locating

About Shared Services for Government

Shared Services for Government is a specially designed conference focused on tackling your current shared services issues. This may well be the most important time you spend away from the office all year. You will take away industry specific knowledge that will help you achieve your KPI’s like optimising service delivery and reducing your bottom line.

Hear from an industry leading speaker panel headlined by Albert Olley, Chief Executive – BusinessLink. They will share their experiences of implementation, change management, co-locating and all of the issues that are affecting you right now.

This year’s conference will feature new and innovative ways to reduce costs, build customer relationships and streamline processes over multiple departments. It will provide you with case studies that can be used to implement and enhance core strategies that will boost transparency and customer satisfaction.

Why Attend Shared Services for Government?

There has never been a more critical time to attend this conference. With the set up and implementation of public sector shared services all over Australia, now is the time to benchmark your current progress.

With federal, states and territories all having different approaches of how to implement their shared service the industry is in a unique position to come together to learn from each other.

Shared Services for Government 2010 will not be focusing on the basic principles of a shared service model. Instead we will use the extensive research conducted to give you the conference that you asked for.

The conference will be based around your three most important drivers:

  • Cutting costs whilst maintaining and optimising the level of service offered;
  • Building strong customer relationships through effective communication and benchmarking; and
  • Streamlining processes in different departments in preparation to move to a co-locational space

Shared Services & Outsourcing Network (SSON)

About the Shared Services & Outsourcing Network (SSON)

The Shared Services & Outsourcing Network (SSON) is the largest and most established global community of over global community of shared services and outsourcing professionals with a presence in over 95 countries. We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online.

SSON focuses on developing its members through providing face to face training, tools, and networking opportunities in major cities around the world, including: New York, London, Singapore, Stockholm, Sao Paulo, Sydney, Berlin and Dubai. ...find out more »


Just Announced

Shared Services & Outsourcing Network (SSON) announces new innovative best practice research solution “SSON Collaborative Research, Powered by Peeriosity”

SSON are proud to announce a new business venture, “SSON Collaborative Research, Powered by Peeriosity” (http://www.ssoncollaborative.com/), an innovative solution for researching and evaluating best practices.

Organized around the interests of our members, advanced communications and networking techniques used within the SSON Collaborative Research environment ensure a knowledgebase is created through member interactions with the natural outcome of leading companies collaborating on the most pressing common issues they face.

To create SSON Collaborative Research, SSON is partnering with Peeriosity, a company whose founders worked with the Corporate Executive Board to create the CEB professional research community for Shared Services, the Shared Services Roundtable.

According to Mike Hostetler, Peeriosity’s co-founder, “Our experience with Corporate Executive Board allowed us to move from small communities to providing research services on a much larger scale. The Peeriosity design is radically different – we don’t just identify leading practices, we match you up with leading practitioners, so members can benefit from the full story, not just summarized highlights, in an environment that is closed to vendors and consultants."

SSON research partner Horses for Sources' CEO Phil Fersht comments, "The SSON Collaborative Research solution gives SSON peer networking capabilities that will elevate knowledge-sharing experiences between practitioners to a new level unrivalled in the industry. It's vital for operations leaders to be able to share their experiences in an environment of learning and confidentiality and I believe this is the platform to make this happen. HfS is excited by the launch of this new collaborative solution."...read more


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